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TULUM CANCUN MERIDA PUERTO VALLARTA SAYULITA CABO MEXICO CITY
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What is your cancellation policy?We understand that things come up and you may have to change or cancel an appointment from time to time, however deposits are non refundable. We will happily change or cancel the service for you, we simply ask that you contact us 24 hours prior to your appointment time to make any changes. If the appointment is cancelled within the 24 hour window, the deposit will not be refunded and can not be used towards a future service. No shows If your appointment is missed completely without notifying the salon or your stylist 24 hours ahead of time, the deposit will not be refunded. If the service was paid in full and the appointment was missed, 50% of the payment may be refunded to you less any fess (including PayPal fees or travel costs) *depending on the situation. If a deposit was not made but a credit card was provided in place of one, you may be charged 50% of the cost of the missed service on the credit card. If an appointment was no showed and you'd like to rebook, you may be asked to provide a non refundable deposit of the total service to reserve another appointment. ​ ​ Stand by fee ​If you are late to the appointment, we can not guarantee that your stylist is able to wait for you as we may have other appointments we need to get to. If the stylist is available to wait for you to arrive to the appointment, we will require your consent to pay the standby fee. The standby fee is 50 USD per 30 minutes. This amount will be added to your final bill or we may ask that you pay it via PayPal.
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What hair services do you offer?We offer haircuts, balayage, highlights, root retouches, coloring, blowouts, hair extensions, keratin treatments, perms, braids, updos, downstyles, bridal hair services, and mobile services.
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What makeup services do you offer?We offer airbrush makeup, contour makeup, eye makeup, natural makeup, on-site makeup, wedding party makeup, makeup trials, fake lashes, brow/lash tinting and tattoo coverage.
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What beauty services do you offer?We offer manicures, pedicures, spray tanning, brow lamination, lash tint, lash lifts, lash extensions, micro blading, men's grooming, and massage.
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How often should I get a Micro Trim?We recommend you get a micro trim every 6 weeks as maintenance.
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What kind of haircuts and styling do you offer?We offer long and short length haircuts, micro trims, dry haircuts, bang trims, wash and blowout with or without extensions, down styles, up-dos, braids and bridal trials.
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Can I bring a photo of a hairstyle that I want to my stylist?Please do! Inspo photos will help your stylist understand your hair goals and help them achieve a look that suits your face shape and hair type.
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How often should men get haircuts?The frequency of haircuts depends on individual hair growth and desired hairstyle. On average, men should get haircuts every 4-6 weeks to maintain the desired hairstyle and avoid overgrowth.
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How can I maintain my hairstyle between haircuts?It is important to maintain your hairstyle between haircuts by using the right hair products, such as styling gel or pomade, and following a regular hair care routine. Your stylist can recommend the best hair products and provide more detailed instructions on how to maintain your hairstyle between haircuts.
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What does the men's cut services include?Men's cut services include traditional haircuts, fades, buzz cuts, and styling services.
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Can downstyle hair services work for all hair types?Yes! Our stylists are trained to work with all hair types. From straight to curly, a downstlye can be customized to suit individual hair goals and preferences.
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What should I bring to my updo hairstyle appointment?We recommend you bring a few inspiration photos with you to help your stylist create the updo hairstlye of your dreams! If you have any hair clips or pins that you would like incorporated in your style, you should bring those aswell.
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Can I get a blowout if I have curly hair?Yes! Our stylists are trained to do blowouts on all hair types, including curly hair. Blowouts can help smooth out curls or add volume and body, depending on the desired look. It is important to communicate with your stylist about the desired outcome to ensure the best results.
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How far in advance should I book my bridal hair services?We recommend you book your wedding hair services at least 10 - 12 months in advance to ensure availability and to allow enough time for consultation and trial sessions.
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Do you offer on-site bridal services?Yes! We will come to you! We offer on-site services in Tulum, Cancun, Puerto Vallarta, Merida, Sayulita and Cabo.
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How can I book my wedding hair services?Fill out this form and one of our Wedding Coordinators will be in touch to start planning.
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Can my bridal party also receive hair services?Yes! We want to help you and your besties all look and feel your best on the big day. This can be discussed with our wedding coordinator during the planning process to ensure we have enough availability and that there is time allowed to glam up the whole bridal party.
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Can I get both highlights and balayage?Yes! You can get both highlights and balayage in the same service. In fact, many stylists use both techniques together to create a more natural and blended look.
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How often should I get a highlight or balayage service?The frequency of highlight or balayage services depends on individual hair needs, maintenance, and color goals. On average, a touch-up is recommended every 8-12 weeks to maintain the desired look. However, your stylist can provide a more personalized recommendation based on your hair, your goals, and your lifestlye.
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What is balayage?Balayage is a hair coloring technique that uses a freehand sweeping motion to apply hair color to specific sections of the hair. The result is a natural-looking, sun-kissed effect that creates depth and dimension in the hair.
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How often should I get highlights?The frequency of highlights depends on individual hair needs and color goals. On average, highlights are recommended every 6-8 weeks to maintain the desired hair color and avoid visible roots.
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What is a highlight service?A highlight service is a hair coloring technique that uses bleach or lightener to lighten specific sections of the hair. This technique is used to create dimension and depth in the hair and can be customized to achieve a more natural or bold look.
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What types of highlights are available?There are various types of highlights available, including foil highlights, balayage highlights, and ombre highlights. Your stylist can recommend the best highlight technique for your hair type and color goals.
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How should I care for my hair after getting highlights?It is important to care for your hair properly after getting highlights to maintain the color and prevent damage. This includes using sulfate-free and alcohol-free hair products, avoiding heat styling tools, and protecting the hair from sun exposure. Your stylist will provide more detailed instructions on how to care for your hair after getting highlights.
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How are partial highlights different from full highlights?Partial highlights focus on highlighting specific sections of the hair, while full highlights involve highlighting the entire head of hair.
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What are partial highlights?Partial highlights are applied to specific sections of the hair, typically on the top layer or crown area, to create natural-looking contrast and dimension.
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Can I combine partial highlights with other hair coloring techniques?Yes! You can combine partial highlights with other hair coloring techniques to achieve a desired look. Your stylist can recommendations to suit your hair type and color goals.
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What hair color services do you offer?We offer permanent color from root to end, toner as maintenance between lightening, color and partial or full highlight and balayage. You can add a haircut or treatment to any of the color services for an extra charge.
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How often should I get a color service?The frequency of color services depends on individual hair needs, color goals, and maintenance. On average, a color service is recommended every 4-6 weeks to maintain vibrant and healthy-looking hair. However, your stylist can provide a more personalized recommendation based on your hair and color goals.
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Can I get a root retouch service if I have previously colored hair?Yes! You can get a root retouch service if you have previously colored hair. Your stylist will match the new hair color to your existing hair color to create a consistent and natural look. It is important to inform your stylist about any previous hair coloring treatments to ensure the best results.
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What is a root retouch service?A root retouch service is a hair coloring technique that is used to cover up new hair growth or regrowth at the roots. This technique is used to touch up the hair color, blend in gray hair, or maintain a consistent hair color.
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How often should I get a root retouch service?The frequency of root retouch services depends on individual hair needs, maintenance, and color goals. On average, a root retouch service is recommended every 4-6 weeks to maintain the desired hair color and cover up any new hair growth or regrowth.
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Can bleach root retouches damage my hair?Bleach can be damaging to the hair if not applied correctly or too frequently. It is important to go to a professional stylist who can assess your hair's health and recommend the best products and techniques to minimize damage.
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How can I maintain my hair's health after a bleach root retouch?Listen to your stlyist! They will recommend the best products for your individual needs. After any bleach application it is important to use hair products specifically designed for color-treated hair, such as color-safe shampoo and conditioner. Additionally, using hair masks or treatments can help nourish and strengthen the hair. It is also important to avoid excessive heat styling, and to protect the hair from sun exposure.
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How often should I get a bleach root retouch?The frequency of bleach root retouches depends on individual hair growth and desired hair color. On average, it is recommended to get a bleach root retouch every 4-6 weeks to maintain the desired hair color and avoid overgrowth.
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What is a bleach root retouch?If you have lightened hair you may want to get a bleach root retouch as a maintenance appointment. Bleach is applied to grown out roots and toned to achieve a uniform look.
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What is a toner service?If you are looking for semi-permanent hair color you're going to want to get a toner. Often times a toner is used after a lightening or highlighting service to neutralize unwanted tones or to create a more customized color.
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How long does a toner last?The longevity of a toner depends on various factors such as hair texture and your maintenance routine, including how often you wash your hair. However, on average, a toner can last up to 4-6 weeks.
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Can a keratin treatment be done on colored or chemically-treated hair?Yes! However, it is important to inform your stylist of any previous chemical treatments and hair history to avoid any potential damage before getting a keratin treatment done.
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What is a keratin treatment?A keratin protein solution is applied to the hair, and sealed in with heat. This solution will smooth and straighten the hair. A keratin treatment can help reduce frizz and improve hair texture, making it more manageable.
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Can I wash my hair after a keratin treatment?It is recommended to wait at least 48 hours after a keratin treatment before washing the hair to allow the treatment to fully set. After that, it is important to use sulfate-free shampoo and conditioner to maintain the treatment's longevity. Additionally, it is important to avoid excessive heat styling and to protect the hair from sun exposure. Your stylist will recommend the best products and provide more detailed instructions on how to maintain your hair after a keratin treatment.
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How long does a keratin treatment last?On average, a keratin treatment can last anywhere from 2-6 months. How long it lasts depends on individual hair type and maintenance.
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